1. Introduction
AI Travel Info ("we", "our", "us") operates the website aitravelinfo.au. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our flight and hotel search tools, newsletter, and AI-powered travel assistant.
By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information You Provide
- Newsletter signup: First name, last name, email address, home airport, and travel interests
- Search queries: Flight and hotel search parameters including departure city, destination, dates, passenger details, and cabin class
- Chat interactions: Messages you send to our AI Travel Assistant
- Contact information: Any information you provide when contacting us directly
Information Collected Automatically
- Usage data: Pages visited, features used, time spent on site, and referring URLs
- Device information: Browser type, operating system, device type, and screen resolution
- Location data: Approximate location based on IP address (country/region level only)
- Cookies: We use essential cookies for site functionality and analytics cookies to understand how visitors use our site
3. How We Use Your Information
We use the information we collect to:
- Deliver and personalise our travel search services
- Send newsletter emails with travel deals, destination guides, and travel tips (only if you subscribe)
- Power our AI Travel Assistant with relevant context for your queries
- Improve our website, content, and services
- Analyse usage trends and site performance
- Respond to your enquiries and provide customer support
4. Third-Party Services
We use the following third-party services to operate our website:
- Google Analytics 4 (GA4): For website analytics and usage tracking
- Google Sheets: For secure data storage of newsletter subscriptions and report data
- OpenAI (GPT): To power our AI Travel Assistant and generate daily travel reports
- NewsData.io: For travel news content used in our daily briefings
- Open-Meteo: For destination weather data
- Frankfurter API: For AUD exchange rate data
These services may process your data in accordance with their own privacy policies.
5. AI Travel Assistant
Our AI Travel Assistant uses OpenAI's language models to answer your travel questions. When you interact with the chatbot:
- Your messages are sent to OpenAI for processing
- Conversation history (last 6 messages) is included for context but is not permanently stored
- We do not use your chat data to train AI models
- Chat conversations are not linked to your identity unless you voluntarily provide identifying information
6. Data Storage and Security
We take reasonable measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Secure hosting infrastructure with regular security updates
- Limited access to personal data on a need-to-know basis
- Regular review of our data collection and storage practices
Newsletter subscription data is stored securely in Google Sheets with OAuth2 authentication. We do not store payment information as we do not process payments directly.
7. Your Rights
Under Australian privacy law and applicable international regulations, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Unsubscribe: Opt out of newsletter emails at any time via the unsubscribe link in every email
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
8. Cookies
We use cookies for essential site functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some site features.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
AI Travel Info
Email: privacy@aitravelinfo.au
Website: aitravelinfo.au
Last updated: 24 March 2026